At MHARO, we aim to ensure quick, safe, and affordable delivery of your orders. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Delivery Coverage
- We currently ship across **India**, covering all major cities and serviceable pin codes.
- If your area is unserviceable, we will notify you and issue a full refund or help you with an alternate delivery method.
2. Order Processing Time
- All confirmed orders are processed within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Custom or bulk orders may take additional time depending on order volume and production requirements.
3. Estimated Delivery Time
- Delivery typically takes 3–7 business days from the date of dispatch.
- Rural or remote areas may take up to 10 business days.
- Delays may occur due to weather, carrier issues, or unforeseen events, but we’ll keep you informed at every step.
4. Shipping Charges
- Shipping charges, if applicable, will be shown clearly at checkout before you complete your purchase.
- We may offer free shipping promotions from time to time for specific products or order values.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking link via email or WhatsApp.
- You can use this link to monitor real-time delivery status through our courier partner’s website.
- If you don’t receive tracking information within 3 business days, please contact our support team.
6. Delivery Attempts & Issues
- Our courier partners will attempt delivery up to two times.
- If the delivery fails due to incorrect address, unavailability, or refusal to accept, the order may be returned to us.
- In such cases, re-shipping may incur additional charges borne by the customer.
7. Damaged or Lost Parcels
- If your parcel is lost or arrives damaged, report the issue within 48 hours of delivery.
- We will investigate and either replace the product or offer a refund, as appropriate.
8. International Shipping
- Currently, we do not offer international shipping.
- We are working to enable global delivery options in the future. Stay connected for updates.
9. Contact Us
If you have any questions about your order's delivery status, feel free to get in touch:
📞 +91 78778 97071
📧 sellernk79@gmail.com
🏢 MHARO, 1088 Avadh Textile Market, Opp. New Bombay Market, Surat – 395010
🌐 www.mharo.in