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FAQ – Mharo
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Orders and Returns

Where can I use the promo code to receive the discount?

Your order is typically delivered within 5–7 business days. Once your order is placed, you’ll receive an email confirmation with tracking details as soon as it ships. Delivery timelines may vary slightly based on your location and selected shipping method.

How to check status of my order?

You can check your order status anytime by logging into your account. Go to the “My Orders” section to view real-time updates, including shipping and delivery details. You’ll also receive email or SMS notifications as your order progresses.

If an item is missing from my order, what should I do?

If something is missing from your order, please contact our support team within 48 hours of delivery. Share your order number and details of the missing item. We’ll resolve the issue quickly — either by reshipping the item or issuing a refund, as per our policy.

If I'm not available to pick up my order, what should I do?

Don’t worry — our delivery partner will attempt redelivery. If you’re unavailable at the time of delivery, the courier will usually try again or contact you directly. You can also track your shipment and reschedule delivery via the tracking link provided in your confirmation email or SMS.

What should I do if there is a delivery delay?

We understand delays can be frustrating and we’re here to help. If your order hasn’t arrived within the expected timeframe, please check the tracking link sent to your email or SMS. For further assistance, feel free to contact our support team — we’ll look into it and ensure your order reaches you as soon as possible.

Account and Payment

Where can I use the promo code to receive the discount?

You can apply your promo code during checkout. Just enter it in the “Coupon Code” field before completing your payment — your discount will be applied automatically if the code is valid.

How can I add items to my wish list?

To save items, simply click the heart or “Add to Wishlist” icon on any product page. Make sure you’re logged into your account so your wishlist is saved for future visits.

Are customizations available?

Some of our products offer customization options like size, sleeve length, or neckline. If available, you’ll see these choices on the product page before adding to cart. For special customization requests, please contact our support team.

What kind of payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, and popular wallets. All payments are processed securely to protect your information.

If my password is lost, what should I do?

Click the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you a password reset link to regain access quickly and safely.